Reference

Legal Terms That Protect Your Account

When you open an account with us, your deposits via DANA, OVO, GoPay and QRIS, your gameplay history, and your withdrawal requests are governed by clear terms and…

Account security verified at signupData retention policies you controlWithdrawal verification transparent
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artiqq Legal Terms That Protect Your Account
REACH OUR TEAM

How to Contact Us About Legal Questions

Live Chat Support Open a chat window in your account lobby. Our team responds during support hours (08:00–22:00 Jakarta time, seven days a week) to answer questions about your account, withdrawals and terms.
Email Support Send a formal inquiry to our support address and we will reply within 24 hours. Email is the fastest way to file a dispute or request clarification on a specific transaction.
Account Settings Review your account agreement, data preferences and payment history directly in your Settings tab. You can export your account statement and dispute records from there at any time.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Rights

Account Security

We verify your identity at signup using phone confirmation. Your password is encrypted end-to-end. Login attempts are monitored; unusual activity triggers a security review before withdrawal approval.

Data Handling

Your personal information (name, phone, payment details) is stored on encrypted servers. We do not share your data with third parties except payment processors required to clear DANA, OVO, GoPay and QRIS transactions.

Cookie & Tracking

We use cookies to remember your login and track your session so you don't have to re-enter credentials. You can disable cookies in your browser; gameplay will still work but login will be slower.

Withdrawal Verification

Before we process a withdrawal to your DANA, OVO, GoPay or QRIS account, we verify your account identity and check that the receiving wallet matches your registration. This takes 2–5 minutes.

Data Retention

We keep your account record, transaction history and gameplay logs for 12 months after your last activity. You can request deletion of your account and associated data by contacting support.

Request & Change

You can request to view, correct or delete your personal data in your Account Settings or via email. We respond to requests within 7 business days. Changes to payment methods take effect on your next deposit.

What You Need to Know About Terms

Your balance remains yours. We will process a final withdrawal to your registered DANA, OVO, GoPay or QRIS account within 48 hours of closure. Unused promotional credits are forfeited, but real-money funds are always returned to you.

We retain full transaction records and gameplay logs for 12 months from your last activity. After 12 months, records are archived but remain available on request for dispute resolution or regulatory compliance.

Yes. Log into your Account Settings, find the transaction in your history, and click 'Dispute'. Our compliance team will investigate within 48 hours and contact you via email or live chat with findings and next steps.

Your deposit is held in a segregated trust account until you place a wager. Once you play, funds move to our operational account. If you withdraw before playing, the original deposit amount returns in full.

No. We share only the minimum data required with your payment processor (DANA, OVO, GoPay or QRIS) to clear transactions. We never sell or rent your personal information to advertisers, partners or third parties.

Yes. Go to Settings, select 'Download My Data', and we will email you a full export within 7 business days. The export includes account details, transactions, gameplay summary and any disputes on file.

Access and gameplay eligibility depends on local law. If you travel, you may view your account and history, but real-money wagers and withdrawals are restricted until you return to a supported region or contact our support team.

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