Can I see what data you have about me?

Yes. Go to Account Settings > Privacy and select Download My Data, or email support@artiqq.xyz with your account number. We send a complete PDF within 7–10 business days, including login history, games played and all payment records.

Reference

How We Handle Your Privacy at artiqq

Q: Who can I contact if I have a privacy complaint?

Reach our data privacy team at support@artiqq.xyz or use live chat in the lobby. For unresolved complaints, you can escalate to your local data protection authority where local law permits.

When you open an account at artiqq and deposit through DANA, OVO, GoPay or QRIS, we collect only the information needed to verify your identity and process your…

Account verified onceDANA, OVO, GoPay, QRIS encryptedNo data sharing with advertisers

Explore the Lobby Read FAQ

What We Collect and Why

artiqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you join artiqq, we collect your name, email, phone number and payment details to verify your identity and process deposits and withdrawals. We also record your login activity, gameplay timestamps and game selection to detect fraud and improve account security. Your payment data is encrypted

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and stored on secure servers; we do not retain full card or bank details after a transaction clears. We keep your account history for the period set out in our terms, where local law permits, then delete inactive records. Cookies on your device track your session
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and preferences so you do not have to log in on every visit. We use this data only to operate artiqq—never to sell to third parties or send you unsolicited marketing where local law prohibits it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Your Privacy

Live Chat Reach our support team via the chat widget in the lobby. We respond within minutes during business hours to answer questions about what data we hold and how to request a copy of your records.

Email Send privacy requests to our data team at [email protected]. We confirm receipt within 24 hours and fulfill data access requests in 7–10 business days, where local law permits.

Account Settings Log into your artiqq account, go to Settings > Privacy, and download your data or request deletion. Changes take effect within 48 hours on live tables and slots.

HOW WE SECURE YOU

Data Protection and Your Rights

Account Security

Your artiqq login is protected by two-factor authentication. When you deposit via DANA, OVO, GoPay or QRIS, we verify the transaction via your bank's own encryption layer, not ours.

Data Retention

We keep your account records for three years after your last withdrawal. After that, we delete your gameplay history and payment details unless we are required to retain them by local law.

Cookie Control

Essential cookies keep you logged in and prevent fraud; optional analytics cookies help us see which games are played most in Medan and Semarang. You can disable optional cookies in your browser settings.

Request Your Data

You have the right to ask what personal information we hold. Submit a request via email or live chat and we will send you a copy of your records in PDF format within 10 days.

Delete Your Account

You can request permanent deletion of your account and all linked data. We will anonymise your gameplay records and remove your payment details from our servers within 30 days.

Policy Updates

We review this privacy policy every six months. If we make changes, we email you and notify you in the lobby at least 14 days before they take effect.

Privacy Policy FAQ

No. We never sell your name, email, phone or payment details to advertisers, data brokers or other third parties. We share data only with payment processors like DANA, OVO, GoPay and QRIS to clear your deposit, and only when you authorise the transaction.

We keep full records of deposits and withdrawals for three years from your last transaction. After that, we delete detailed payment data and keep only anonymised summaries for accounting purposes, where local law permits.

Yes. Go to Account Settings > Privacy and select Download My Data, or email [email protected] with your account number. We send a complete PDF within 7–10 business days, including login history, games played and all payment records.

Your password is hashed on our servers and never stored in plain text. We require two-factor authentication on every login if you choose to enable it. Your session expires after 30 minutes of inactivity on the lobby for extra security.

Yes, we use cookies to keep you logged in and detect fraud. Essential cookies cannot be disabled, but you can block analytics cookies in your browser settings. Disabling them will not stop you from playing, but may slow session recovery.

If you request account deletion, we anonymise your gameplay records within 30 days and purge your payment details. Your username becomes unavailable for reuse. Depends on local law whether we retain transaction summaries for compliance.

Reach our data privacy team at [email protected] or use live chat in the lobby. For unresolved complaints, you can escalate to your local data protection authority where local law permits.

How We Handle Your Privacy at artiqq

Contact Us About Your Privacy

Data Protection and Your Rights

Account Security

Data Retention

Cookie Control

Request Your Data

Delete Your Account

Policy Updates

Privacy Policy FAQ

01 Do you sell my data to other companies?

02 How long do you keep my payment history?

03 Can I see what data you have about me?

04 How do you protect my password and login?

05 Do you use cookies? Can I turn them off?

06 What happens if I close my account?

07 Who can I contact if I have a privacy complaint?

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